Shipping, Returns and Payment Methods
Introduction
Welcome to Lumières! We strive to offer you the best shopping experience, including reliable and efficient shipping. This Shipping Policy outlines our shipping, returns, refunds, and exchanges processes. By making a purchase on our website [ https://lumieresworld.com/ ], you agree to the terms of this policy.
Shipping Partners
We partner with BlueDart for domestic shipments within India and DHL for International shipments to ensure your orders are delivered safely and promptly.
Shipping Locations
- Domestic Shipping: We ship to all locations within India.
- International Shipping: We ship globally to most countries. Please check at checkout if we deliver to your location.
Shipping Costs and Delivery Times
> Domestic Shipping (BlueDart)
- **Standard Shipping:** estimated delivery time: 4 - 5 business days.
- **Express Shipping:** estimated delivery time: 2 - 3 business days.
> International Shipping (DHL)
- **Standard Shipping:** estimated delivery time: 4 - 5 business days.
- **Express Shipping:** estimated delivery time: 2 - 3 business days.
Shipping costs are calculated at checkout based on the destination and shipping method selected.
Order Processing
- Orders are processed within 1-2 business days.
- Orders placed on weekends or holidays will be processed on the next business day.
- Once your order is shipped, you will receive a confirmation email with tracking information.
Customs, Duties, and Taxes
For International orders, the recipient is responsible for any applicable customs duties, taxes, or fees imposed by the destination country. Please check with your local customs office for more information.
Returns, Refunds, and Exchanges
We want you to be completely satisfied with your purchase. If you are not happy with your order, we accept returns and exchanges under the following conditions:
Returns
- Returns are accepted within 5 days of delivery.
- The item must be unused, unworn, and in its original condition with tags and packaging intact.
- To initiate a return, please contact our customer service at [contact@lumieresworld.com ] with your order number and reason for return.
- Customers are responsible for the return shipping costs.
Refunds
- Refunds are issued in the form of store credit, which will be applied to your account once the returned item is received and inspected. Store credits have a lifetime validity and can be transferred to another account.
- Shipping charges are non-refundable.
Exchanges
- Exchanges are allowed for size differences only.
- The original item must be shipped back to us within 5 days of delivery.
- To initiate an exchange, please contact our customer service at [contact@lumieresworld.com ] with your order number and desired size.
- Return shipping costs will be borne by the customer, we will arrange a reverse pickup. .
- We will cover the shipping costs of sending the exchanged item to you.
Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately at
[ contact@lumieresworld.com ] with photos of the damage/defect and your order number. We will arrange for a replacement or issue a refund/store credit as per your preference.
Lost or Stolen Packages
We are not responsible for lost or stolen packages confirmed to be delivered to the address provided during checkout. If your tracking information states that your package was delivered and you have not received it, please contact BlueDart or DHL directly to file a claim through your Tracking ID. We will thoroughly inspect the transit and assist you with the process.
Contact Us
If you have any questions or need further assistance regarding our Shipping Policy, please contact us at:
Lumières,
Lumieres Worldwide, 602,
Aggarwal Millenium Tower, Kabir Das Marg, New Delhi, 110034
[ contact@lumieresworld.com ]
+91 9315527635
PAYMENT METHODS
We offer a variety of secure payment methods to ensure a hassle-free shopping experience:
- Credit/Debit Cards: We accept all major credit and debit cards, including Visa, MasterCard,American Express, and Discover.
- Net Banking: Choose from all major Indian banks to complete your transaction seamlessly.
- UPI (Unified Payments Interface): Make payments directly from your bank account using UPI,a fast and convenient payment method widely used in India.
- CC Avenue: For International transactions, we use CC Avenue to provide a secure payment gateway, accepting various currencies for your convenience.
CC Avenue ensures international payments are processed securely with measures such as encryption, fraud detection, and compliance with international payment regulations.
Your payment information is encrypted and securely processed to protect your personal and financial data.